Privacy & Cookie Policy

Introduction

This Privacy & Cookie Policy explains how Auto Detail Pro (autodetailproup.com) collects, uses, and protects your personal data. We’re committed to transparency and to giving you control over your information.

1. Data Collected

We collect only what’s necessary to operate our services and communicate with you:

  • Contact details: Name, email address, phone number, and vehicle make/model when you request a quote.
  • Usage data: Page views, session duration, device and browser type—to help us improve site performance.
  • Form submissions: Details you provide in booking or contact forms.
  • Newsletter preferences: Topics you opt into, so we send relevant updates.
  • Cookies & tracking: Small files stored in your browser to remember settings and measure engagement.

2. Use of Your Data

Your data enables us to:

  • Respond to inquiries: Contact you to schedule detailing services and provide quotes.
  • Personalize experience: Show relevant service options and promotions based on your interests.
  • Improve the site: Analyze usage trends to optimize performance and content quality.
  • Legal compliance: Fulfill obligations under Canadian privacy laws and GDPR where applicable.

3. Cookies & Tracking

We use cookies to:

  • Essential cookies: Keep your session active in booking forms and remember preferences.
  • Performance cookies: Collect anonymous site usage statistics to improve load times and navigation.
  • Third-party cookies: Used by analytics tools (e.g., Google Analytics) to understand visitor behavior. You can opt out via your browser settings.

4. Data Sharing

We never sell your personal data. We share it only with:

  • Service providers: Email delivery (e.g., Mailchimp) and hosting—under strict confidentiality agreements.
  • Legal authorities: Only when required by law (e.g., legitimate government or court orders).

5. Data Storage & Security

All personal data is stored on secure servers in Canada. We use industry-standard encryption (AES-256) for data at rest and TLS for data in transit. Our infrastructure is protected by firewalls, intrusion-detection systems, and regular security audits.

6. Your Rights

You have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct or update any inaccurate information.
  • Erasure: Ask us to delete your data (“right to be forgotten”).
  • Restriction: Limit how we process your data.
  • Objection: Object to certain processing (e.g., direct marketing).
  • Portability: Receive your data in a structured format.
  • Withdraw consent: At any time, without affecting prior processing.

GDPR Compliance

At Auto Detail Pro, we fully adhere to the General Data Protection Regulation (GDPR) for all clients and visitors within the EU/EEA.

Lawful Bases for Processing

We process your personal data only when we have a valid legal basis:

  • Consent: You’ve given clear permission.
  • Contract Performance: To fulfill your detailing service agreement.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: Our business interests, balanced with your rights.

Your Rights Under GDPR

You have the right to:

  • Access: See the data we hold about you.
  • Rectification: Correct any inaccuracies.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit how we use your data.
  • Objection: Object to our processing on grounds related to your situation.
  • Portability: Receive your data in a structured format.
  • Withdraw Consent: At any time, without affecting past processing.

International Data Transfers

If we transfer your data outside the EU/EEA, we safeguard it using:

  • EU Standard Contractual Clauses
  • Approved Binding Corporate Rules

Data Retention

We retain personal data only for as long as necessary to provide our services or to meet legal requirements. Once no longer needed, your data is securely deleted.

Contact for GDPR Requests

To exercise your rights—or for any questions—email us at privacy@autodetailproup.com or write to:

Auto Detail Pro
789 5 Avenue S.E.
Calgary, AB T2G 0G3
Canada